Thursday, September 20, 2012
The algorithm decided not to hire you: is that legal?
Wednesday, August 22, 2012
August in Paris: has everyone left?
Thursday, August 16, 2012
It's time for a "lead regulator" in Europe
Who's in charge in Europe? That's a common conundrum for those of us who work in the privacy field in Europe. When I was at a Berlin privacy conference, dopey picture attached, everyone was talking about it.
Wednesday, August 15, 2012
Rainbows in Ravello: Technocracy or Democracy?
Wednesday, August 8, 2012
A travel blog post, about data centers
- the rule of law?
- censorship?
- fair legal process to validate/challenge government and law enforcement requests for user data?
- holding intermediaries liable for third-party content in the cloud?
Tuesday, August 7, 2012
Mud-slinging, Anonymously
Friday, May 25, 2012
A torrent of bureaucracy
While policymakers around the world are frantically nurturing their digital economies, what's happening here in Europe? Lots, lots more red tape is coming. Politicians are furiously running around giving media interviews about how this will rein in Facebook or Google, as though all of Europe's privacy laws should be written for one or two companies. Indeed, wags have started to call Europe's new proposed privacy laws "Lex Google" or "Lex Facebook". But trying to write a privacy law to "rein in" Google or Facebook is a sure recipe for writing a bad privacy law that would apply to all companies in Europe.
Very few people have actually looked at how Europe is planning to change fundamental privacy laws. While politicians are posturing that this is a reduction of red tape, the reality is that it is on track to become the biggest increase in paperwork and compliance process obligations in the history of privacy law anywhere on the planet. Moreover, here's an assessment that would surprise some people: I think Facebook and similar big companies could cope just fine with the new proposals, one way or another. But there is absolutely no way Small and Medium-size Enterprises in Europe could cope. SME's are already an embattled group in Europe, facing the highest regulatory and employment tax burdens in the world. Data protection officers at large corporations generally have lots of resources, and they can manage bureaucracy and paperwork, even if it costs a few more million euros. For big companies, it's not a big deal if the data protection "compliance tax" increases by a few million "new pesetas" or "new lira". Frankly, I wonder how an SME could possibly deal with this paperwork and process torrent, and how they're supposed to pay for it.
Consider the details of this regulatory torrent, and ask yourself how new legal obligations like those below would impact an SME:
- 1) Breathtaking fines for routine paperwork data protection lapses. Large fines are proposed for data protection violations, some of which are really nothing more than paperwork lapses or documentation foot-faults. Does anyone really think European SME's are set up to be able to report a data breach in less than 24 hours? It baffles me how policymakers can propose to impose fines of 1 or 2% of a company's global turnover for not "adequately" filling out paperwork, such as "privacy impact assessments" or "documentation of data processing", especially since there is not even any agreement on what such paperwork is even supposed to look like.
- 2) Mandatory Data Protection Officers. What happens if we obligate all enterprises with over 250 employees to appoint a Data Protection Officer? Practically, where are all these people going to come from, since only a handful exist today? Can SMEs afford the cost of these new employees, or of outsourcing this function to expensive law firms? Or over-burden others on their staff, e.g., a Human Resources person, to try to play this role too? and needless to say, some companies with 250 employees (like Internet or health companies) have vastly different privacy impacts than others (like construction companies), so laws with arbitrary fixed rules are rarely well-adapted to the different realities of the real world.
- 3) Mandatory privacy impact assessments. What will SMEs have to do, if they are obligated to carry out privacy impact assessments on all new projects? While I think such privacy impact assessments can be a useful privacy compliance tool for some projects, I also know that they are burdensome and time-consuming. Can SMEs handle this additional burden? While "privacy impact assessments" are still undefined, I estimate doing one would cost, roughly 10,000 to 100,000 euros. I imagine most SMEs would have several, and larger companies would have many projects requiring such privacy impact assessments.
- 4) Mandatory data processing documentation. Documenting such data handling processes is time-consuming and difficult. How much will it cost SMEs to document their data processing practices? I would roughly assume that the burden to comply with this requirement would be comparable to the time/money spent complying with tax laws. No one knows what it means to "adequately" document data processing, but nonetheless, these confused proposed privacy laws would threaten massive fines for failing to comply with an undefined standard.
Europe is about to threaten companies with fines so large that they will throw them into bankruptcy for bureaucracy and paperwork foot-faults? As countries around the world begin the competitive race to build their digital economies, we in Europe are starting the race by shooting ourselves in the foot? It's possible to be deeply committed to privacy, without drowning in a torrent of privacy bureaucracy.
Monday, March 19, 2012
The Safe Harbor

Periodically, and again today, there’s a conference to discuss trans-Atlantic privacy issues, and take stock of the Safe Harbor framework. As an American who works in this field in Paris, I have long cared more than most people about trans-Atlantic privacy issues.
Why is the Safe Harbor framework still relevant? Here’s a reminder: the Safe Harbor framework was created because of a quirk in European law dating from 1995 that divided the countries of the world into so-called "adequate" and not-"adequate", in terms of having European style data protection. Countries like the US and Japan are not currently deemed to have "adequate" protections under EU law, but other countries like Argentina and Mexico and Israel are. It's a fair question whether the criteria to assess "adequacy" are themselves realistic or out-dated. Essentially, the criteria area formalistic: e.g., does a country have a European-style “independent data protection authority” and European-style “comprehensive” privacy legislation? So, countries that do not, like Japan and the US, are not deemed to have “adequate” data protection, but countries like Mexico, Argentina or Israel are. The Safe Harbor framework constitutes an “adequacy” regime for the US-based companies that comply with it. Therefore, the Safe Harbor framework is a partial solution to a bigger “adequacy” problem.
Rather than debating the Safe Harbor framework, we should be debating the “adequacy” regime. In the real world, no one would believe for a minute that data is less protected in Japan or the US than in Mexico, Argentina or Israel. But this bureaucratic fiction has very real-world consequences, if it makes “illegal” the transfer of personal data from Europe to these non-”adequate” countries. Surely, such routine global data transfers from Europe to Japan, to take just one examples amongst many in the cloud, can’t all be “illegal”?
Why does Europe fight so hard to maintain these rather reality-divorced rules, and why is Europe choosing not to modernize them as part of its comprehensive data protection law review? There is a simple reason, and it has very little to do with the reality of privacy protections. The so-called “adequacy” test is a powerful tool used by European policymakers to cajole other countries into adopting European style data protection laws and regulations. In 2011 alone, 6 countries in Latin America adopted European-style data protection laws. The motivation for these countries is often unabashedly trade-based, namely, the unhindered transfer of personal data from Europe to these countries, which hope to build information-based out-sourcing industries. Europe holds out a significant carrot to countries, saying essentially, “if you copy my privacy legal structure, we’ll reward you with information-based trade.” This, in a nutshell, is why Europe is winning the global competition to influence privacy laws in countries around the world.
I have long been an advocate of the vision of global privacy standards. Instead, what the world is getting is the globalization of European privacy standards.
Tuesday, March 13, 2012
"I didn't have time to write a short letter, so I wrote a long one instead". Mark Twain
I recently spent a few days grappling with government regulations written for the public. Together with my Dad, who is in his 80's, we tried to get some answers to simple Medicare questions about prescription drugs. I almost gave up when I realized that I still had no clue, after spending hours trying to read the government's guidance. I'm a Harvard-trained lawyer, and I couldn't understand them. I looked at my Dad, and I wondered what seniors are supposed to do who are often old and sick, and might not have a Harvard-lawyer around the house to help them.
Thankfully, there's a very worthwhile initiative, to get the US Federal government to use Plain English. Indeed, I think it's worthwhile to simply quote from the government's site directly:
President Obama signed the Plain Writing Act of 2010
on October 13, 2010. The law requires that federal agencies use "clear Government communication that the public can understand and use." On January 18, 2011, he issued a new Executive Order, "E.O. 13563 - Improving Regulation and Regulatory Review.
" It states that "[our regulatory system] must ensure that regulations are accessible, consistent, written in plain language, and easy to understand."
And to bring it back to my blog's topic, namely, privacy, I'd encourage you to take a look at how plainlanguage.gov has drafted its own site's privacy policy. It's here.
Many government regulations aren't really drafted for normal citizens. They're drafted by and for lawyers, lobbyists, specialists, and regulators. The same is often true of privacy policies. I'm in the school that thinks that privacy policies should be drafted for the general public, and that they should look something like plainlanguage.gov's privacy policy. Even the IRS, which is not an agency generally celebrated for its brevity of its prose, managed to publish a privacy policy that is exactly 7 sentences long.
Friday, March 9, 2012
Data Protection Officers, required by law in Europe
Europe has long led the world in creating privacy rules. Soon, Europe will likely make it a requirement for all companies with over 250 employees to appoint a Data Protection Officer (DPO). Here are a few practical thoughts about DPOs in the modern corporation.
1) We need to train up more DPOs. The universe of privacy professionals is still quite small, today. There simply aren't enough experienced DPOs to fill the imminent legal requirements. Soon, many thousands of companies operating in Europe will be looking to appoint DPOs to meet legal obligations, and since there is no available pool of such people, companies need to start thinking now about how to recruit, train and resource a DPO, and/or an entire DPO team, for the large companies.
2) Companies should decide if their data processing is simple or complicated, and staff their DPO accordingly. Depending on what kind of company you are, you could legitimately take three different approaches:
1) DPO role is added to existing function: Some companies may have data processing operations that are quite simple and unproblematic. For them, it may make perfect sense to ask someone in the Human Resources or Marketing departments to train up and play this role too.
2) DPO role is out-sourced. Some companies may decide to outsource the role to DPO-consultants who might provide similar services for many clients. Note to entrepreneurial privacy professionals: creating such shared-DPO-consultant services is likely to be a booming business opportunity in the future. Realistically, I think DPO-out-sourcing is only really an option for companies with simple data processing operations, but there are still legions of those.
3) DPO heavy-weights needed. Some companies have complicated and sensitive data processing operations. They will want their DPOs to be strategic data-stewards, guiding their companies to use and protect data in responsible ways, navigating through the thickets of regulatory rules, and representing them before regulatory bodies and courts. I think large and complicated companies should be expected to have senior and experienced DPOs, or in the cases of big companies, indeed, teams of them. But today, rather shockingly, some of the world's largest data processing companies, with mega-databases of trillions of pieces of personal data, do not have a single heavy-weight DPO on staff.
3) Companies need to give their DPOs adequate resources and authority. It's pretty obvious to me, as a long-time insider, that privacy will be well-served by a growing profession of DPOs in companies. To succeed, DPOs will need two things, which are essential to getting things done in large organizations: namely, resources and authority. It takes significant resources to monitor/advise/document the data processing operations of a large corporation (as will likely be required under the new EU laws) and it takes people with real authority to implement the goals of the role of the DPO, as the laws envision it. As for authority, I don't think authority always flows from corporate reporting lines (let's get over this simplistic thinking that every DPO should report to the CEO). I believe authority is derived from substantive knowledge of privacy law and business goals, judgment, persuasiveness, credibility, and perhaps most important of all, the backbone to defend the precious goal of privacy. The European legal proposals go even further in trying to protect the DPO's independence, by providing the DPO with some legal protections against unfair dismissal.
Europe, once again, leads the world in creating privacy rules. Europe proposes many daft rules (e.g., mandatory security breach notifications sent to consumers within 24 hours!, as is currently proposed, get real!). But, Europe sometimes leads the world in creating rules that meaningfully improve privacy protections. In the decade ahead, let's work together to strengthen and spread the role of the Data Protection Officer.
Wednesday, February 15, 2012
Hey, Mom and Dad, look, I'm the most powerful censor on the planet

Not really. But I could be.
Europe's proposals to create a "right to be forgotten" are suggesting that people should be able to request Google/Yahoo!/Bing to delete any third-party content from the search engines that they don't like, if it violates their sense of "privacy". If such a law were to be passed, then it would mean that employees at Google and similar companies would become censors-in-chief of the world's web content. Whenever someone finds something on the web that they found unflattering about themselves, they could demand that the search engines delete it. The Google/Yahoo!/Bing global censors would then be obligated to delete the content, regardless of whether it was true or fair or legal, regardless of who published it, and regardless of the fact that the search companies had nothing to do with the content.
Hmmm, the prospect of becoming the world's most powerful censor makes me giddy. Eat your hearts out, you Iranian web censors, now I've got the sort of power you've only dreamt of. History, truth, memory, knowledge, it's all mine, mine, to decide what gets to survive. And a word of "merci" to the French, who put all this power into the hands of American employees like me. Now I can make Mom and Dad proud.
Sunday, January 29, 2012
The right to be forgotten, or how to edit your history
The "Right to be Forgotten" is a very successful political slogan. Like all successful political slogans, it is like a Rorschach test. People can see in it what they want. The debate would sound quite different if the slogan were actually something more descriptive, for example, the "right to delete". The European Commission has now proposed to make the "right to be forgotten" into a law. It's a big step to turn a vague political slogan into a law. The time for vague slogans must now give way to a more practical discussion of how the "right to be forgotten" could actually work.
What is the "right to be forgotten"? There is a spectrum of views. On one end of the spectrum, the "right to be forgotten" is simply viewed as a re-branding of long-standing data protection principles, in particular: the rights to access and rectify one's own personal data, the right to oppose processing of one's personal data in the absence of legitimate purposes, the principle of data minimization. On this end of the spectrum, people think that the "right to be forgotten" is nothing new; at most, it is simply an attempt to apply long-standing data protection principles to the new worlds of the Internet and modern technologies. I'm firmly in this school of thought.
On the other end of the spectrum, the "right to be forgotten" is viewed more sweepingly as a new right to delete information about oneself, even if published by a third-party, even if the publication was legitimate and the content was true. This school of thought believes that people should have the right to force third-parties to delete content about them (photos, blogs, anything) that violates their sense of privacy, which in practice usually means their online reputations. Common examples of things people want to remove are compromising photos, references to past criminal matters, negative comments, etc. While I strongly believe that people should have the right to complain to third-party websites about information that is published there about them, I am deeply skeptical that the laws should obligate such third-parties to delete information on request of data subjects. This raises troubling questions of freedom of expression.
There is an even more extreme end of the "right to be forgotten" spectrum, which holds that this deletion right can be exercized not just against the publisher of the content (e.g., a newspaper website), but even against hosting platforms and other intermediaries like search engines that merely host or link to this third-party content. This view is being litigated in Spain, as the Spanish Data Protection Authority is suing Google to delete links to third-party content, like newspaper articles, that the DPA has acknowledged are legal. In other words, the DPA is attempting to apply this reading of the "right to be forgotten" to delete links to content in a search engine, despite the fact that the original content is legal and will remain on the Web. Cases like this will require judicial review, since they clearly posit a conflict of two fundamental rights: privacy and the "right to be forgotten" against freedom of expression. I expect this issue to be considered at the European Court of Justice.
As this debate unfolds, the lack of clarity is raising false expectations. As people read that there will soon be a legal "right to be forgotten", they are asking DPAs and search engines to delete third-party content about themselves or links to such content. I regularly hear requests from people to "remove all references to me, Mrs. X, from the Internet". No law can or should provide such a right, and politicians and DPAs should not mis-lead them to expect it.
We need more public debate about what the "right to be forgotten" should mean. We also need a debate about how it should be applied to hosting platforms and search engines. I think a balanced and reasonable and implementable approach is possible, based on a few principles: 1) people should have the rights to access, rectify, delete or move the data they publish online. 2) people should not have the automatic right to delete what other people publish about them, since privacy rights cannot be deemed to trump freedom of expression, recognizing that some mechanisms need to be streamlined to resolve these conflicts. 3) web intermediaries host or find content, but they don't create or review it, and intermediaries shouldn't be used as tools to censor the web. Stay tuned, and Happy Data Protection Day.
Monday, January 2, 2012
Harsher data protection sanctions are coming

When Apollo wanted to stop Laokoon from warning the Trojans that there were Greek soldiers in the famous Trojan Horse, he sent two giant snakes to kill Laokoon and his sons. Talk about sanctions! Have we considered using killer snakes to punish data protection violations and to discourage future bad practices?
Since 2012 has now begun, here's a prediction about the future: there's going to be a lot more privacy enforcement actions. By a lot of different government authorities, not just DPAs. And the sanctions/damages are going to go through the roof. Indeed, it's not easy to keep track of which government officials are in charge of data protection enforcement actions. There are a lot of them.
We all think of Data Protection Authorities, and similar bodies, like the Federal Trade Commission, as responsible for enforcing privacy laws. These bodies around the world have vastly different enforcement powers, investigative cultures, and sanctions traditions, even within Europe. Some, like the Spanish DPA, impose a lot of large fines. Others, like the French CNIL, imposed only 5 financial sanctions in an entire year. The largest fine the CNIL has issued in its entire history was 100,000 euros. And yet others, like the Belgian DPA, don't have the legal power to impose fines at all. Other DPAs hardly ever use sanctions at all, in the classic sense, other than press releases and "name and shame" tactics. Moreover, in recent years, the US Federal Trade Commission has been moving in a different direction, namely negotiating consent decrees that are forward-looking, 20-year commitments for particular companies to abide by certain privacy standards and be subject to regular audits.
But if the plethora of DPAs and their varied enforcement practices were not divergent enough, privacy enforcement is by no means limited to these specialist regulators. In the US, the individual State Attorneys General regularly bring privacy actions. There's also an entire industry of US privacy-based class actions which has sprung up in the last few years.
Moreover, in many countries, privacy laws have been inscribed into the penal codes. Consequently, any criminal prosecutor can bring such privacy penal actions. For example, my prosecution and conviction in Italy for a "privacy violation" was brought by a Milanese public prosecutor and imposed by a criminal judge.
In the future, the proliferation of the numbers of authorities who can bring privacy enforcement actions is likely to increase. First, more and more countries are creating data protection authorities, e.g., roughly a dozen new ones have been created across Latin America and Asia in the last year. And in Europe, where class actions generally don't exist and don't fit into the existing legal framework, there are now serious proposals to create mechanisms for "collective redress" of privacy claims. And of course, there have always been the normal judicial channels, where anyone can bring privacy claims against someone else if they feel their privacy has been violated. The numbers of such cases is also exploding around the world, especially as more and more data about people is collected, exchanged and published.
I regularly hear people claim that there's not enough legal enforcement of privacy. In some places, as a matter of practice, that may well be true. But there is no shortage of overlapping authorities with the power to bring or adjudicate privacy claims. Curiously, in privacy circles, most of the focus is on the enforcement actions of the DPAs. But in practice, the DPAs are just one of many different authorities who can and do bring privacy enforcement actions. And the trend is clearly going up, both in terms of the numbers of laws that can be violated, in terms of the severity of sanctions, in terms of the numbers of complaints that are brought, and in terms of the breadth of authorities who are involved in enforcing privacy.
The European Commission has proposed instituting new fines for data protection breaches ranging up to 5% of global turnover! To a global company, that's probably scarier than killer snakes.
Tuesday, December 20, 2011
Is that all that's left?

2011 has come and almost gone, and I've already forgotten most of it. It's always been that way. I can barely remember my own life. No one else will remember it either. Most of humanity has lived and died and left little more lasting traces of its existence than crickets in a summer field.
Despite our collective social fears of data deluge and "the age of big data", the reality is that we're probably the last generation in human history that will disappear with relatively little trace. As I troll the web today, I don't find much about myself: a few dozen YouTube video clips, a few hundred photos, my blog postings, a few thousand media quotes. Frankly, it really doesn't amount to all that much. It's barely a sliver of my life. In the future, digital archeologists will try to understand our generation, making sense of these digital fragments of our generation, the last lost generation.
The current privacy debates about particular technologies will seem oddly quaint in a few years. I remember a time only a few years ago when serious people thought a spam filter in email must be an invasion of privacy, since a machine was doing the filtering. Now we're debating whether users should click on a pop-up screen for cookies. A decade from now, we'll laugh, I think, about the current fears of digital over-exposure, based on today's trivia: posting a photo to the web, or tweeting, or blogging, or sharing location info with friends, or whatever. Of course, some things shouldn't be published or shared, because they are hurtful or embarrassing. But the scale of data and technology is changing so fundamentally that the importance of a particular piece of data today is almost unknowable.
I'm sure that more and more data will be shared and published, sometimes openly to the Web, and sometimes privately to a community of friends or family. But the trend is clear. Most of the sharing will be utterly boring: nope, I don't care what you had for breakfast today. But what is boring individually can be fascinating in crowd-sourcing terms, as big data analysis discovers ever more insights into human nature, health, and economics from mountains of seemingly banal data bits. We already know that some data sets hold vast information, but we've barely begun to know how to read them yet, like genomes. Data holds massive knowledge and value, even, perhaps especially, when we do not yet know how to read it. Maybe it's a mistake to try to minimize data generation and retention. Maybe the privacy community's shibboleth of data deletion is a crime against science, in ways that we don't even understand yet.
Assuming I live a normal lifespan, I will live to be able to up-load my life memories to remote storage. I'll be able to start real-time recording of my experience of life, and to store it, share it, and edit it. My perceptions, thoughts, and memory, will be enhanced by machines guided by artificial intelligence. Perhaps it's human vanity, but I want to have the choice to store and share my life, before or after its biological limits are extinguished. I am already losing clear memories of my youth, and of places I've been, and people I've loved. What I've lost is lost forever. There was no back-up disk. That's not my idea of privacy, but privation. I suspect a future privacy debate will discuss whether "memory deletion" is a fundamental human right, or deeply anti-social.
I have no idea what this future will look like, or whether humans and society can adapt to it as quickly as the technology will enable it. But as the year draws to a close, I am grateful for a front row seat, hoping to live long enough to see a world of technologies that will stop me from just disappearing from the planet, without anything more than a few random photos and video clips, as part of the last human generation whose evanescent lives left almost no traces, disappearing from the earth like crickets at the end of summer.
Wednesday, November 23, 2011
Data Protection Officers: on solid ground?

Thursday, September 8, 2011
My Italian Appeal
Wednesday, September 7, 2011
September 11
Monday, September 5, 2011
"The Right to be Forgotten", seen from Spain
Tuesday, May 17, 2011
Trying to define “sensitive” data
Privacy laws need to ensure that there is a higher level of privacy protection for everyone’s sensitive personal data. There's universal consensus on that. So, it’s very important for laws to do a good job defining what should be considered “sensitive personal data”. It’s quite instructive to compare Europe’s definition (from 1995) with India’s (from 2011).
The European Data Protection Directive defines them as:
“personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, and the processing of data concerning health or sex life.”
As I read this list, and having worked with its concepts for years, I find it quite unsatisfying. It is both far too broad, and far too narrow, at the same time. It’s far too broad, because it seems to extend exceptional privacy legal protection to banal and often public things, like “political opinions”, or “racial origin” when any photo of me will show I’m a white dude. And things like “trade union membership” or “racial origins” probably should not be protected by privacy laws, but rather by labor laws or anti-discrimination laws, as they generally already are. But it’s also far too narrow, because the European definition of sensitive personal data fails to include something as strikingly sensitive as, say, genetic data, or biometrics. Granted, the laws in some individual European countries got this right, like France, which already treats biometrics as sensitive. In my opinion, in the future, genetic/biometric data will become the most important category of what should be treated as sensitive, so laws that don’t include biometrics in the category of sensitive data have a big gap. Strangely, European law also does not include sensitive personal financial information in its list of “sensitive” categories.
Now, for comparison, here is India’s just revised categories of “sensitive” data:
“unless freely available in the public domain or otherwise available under law, SPDI under the Rules is personal information which consists of information relating to:
password,
financial information such as bank account, credit or debit card details as well as other payment instrument details,
physical, physiological and mental health condition,
sexual orientation,
medical records and history,
Biometric information (a defined term including fingerprints, eye retinas and irises, voice and facial patterns, hand measurements and DNA),
Any detail relating to the above when supplied for providing service, and
Any of the information described above received by an organization for processing, stored or processed under lawful contract or otherwise. “
When India drafted its privacy laws, it looked to Europe’s Directive, both for inspiration and to protect its out-sourcing industry. But Europe would do well to look to India for inspiration about how to modernize our data protection concepts. India's list of "sensitive personal data" strikes me as much more modern and relevant to privacy than the legacy of what we have in Europe.



